Production & Processing Time
All our items are handcrafted to order with great care. Please allow 5–7 business days for your order to be processed and prepared for shipment.
Peak Seasons
During high-demand periods or holidays, processing times may extend to 1–2 weeks. We appreciate your patience as we ensure that every piece meets our quality standards.
Need It Sooner?
Are you shopping for a special gift or need your order by a specific date? Please do not hesitate to contact us at hello@bababouiecollection.com. We will do our absolute best to prioritize your order and accommodate your request.
HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States: 5-10 Business days
Average transit times to International: 10 - 25 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours of creating it for the cancellation to be applied. If the item has already shipped, please email hello@bababouiecollection.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at hello@bababouiecollection.com. If the address is wrong, we can correct this within 24 hours.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Helpful Hint:
1. Normally, the local shipper delivers the package on workday( Mon. - Fri.), to ensure safe delivery of your parcel, so it is best for you to choose an address where you can receive package on workday as shipping address. It's best to keep your phone open during estimated time of arrival, because shipper might contact you via phone.
2. The shipping service we used is required to have the customer's signature for a successful delivery. So please make sure that you or your authorized person at shipping address. If we shipped to your shipping address and have a signature file, we do not take responsibility once the package is lost or stolen.
The following conditions will be borne by the buyer:
1. If tariffs arise in the recipient's country, but the tariffs will be paid by the buyer.
2. Due to the buyer's delay in delivery or modify the address resulting from the cost of the buyer will bear this part of the cost.
3. Due to buyers for their own reasons halfway to cancel the order, or the goods returned, this part of the cost borne by the buyer.
